Thales eSecurity Technical Support

Committed to providing world-class technical support with a global team of expert engineers

Log a Support Request with Thales eSecurity

To log a support request with Thales eSecurity you can email us at or access the Help Centre at

For General Enquiries

If your question is a general enquiry, not related to hardware or software, you can email our Customer Services team at:

Thales eSecurity Support Services

Our support engineers have a wealth of experience with Thales eSecurity's products and solutions, and a deep understanding of related information security fields, such as Cryptography, enterprise applications and databases. Each component of Thales eSecurity's Support Services has been designed to optimize the customer experience and ensure that each organization quickly benefits from the full value and functionality inherent within the entire family of Thales eSecurity security products.

Our flexible service portfolio provides valuable coverage beyond the standard manufacturer’s warranty, with multiple levels of support.

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A Global Technical Support Team

A team of expert support engineers located around the globe to provide comprehensive support for your Thales eSecurity software and hardware

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Online Knowledgebase and Helpdesk

Online knowledgebase and support ticketing tools give you control over your Thales support services

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Fast Repair or Replacement

In the rare event that your Thales eSecurity hardware develops a fault Thales can quickly repair or replace your equipment to help you maintain your service

Thales eSecurity Customer Support Portal

Log queries directly with our engineers, access additional resources to help resolve your issue, search our knowledgebase and view product update information Visit the Thales Help Centre