Contact Thales e-Security Support

Log a Support Request with Thales e-Security

To log a support request with Thales eSecurity you can:

Access the Help Centre at where you can search the knowledgebase or log tickets

Or email us at

Please note that the Asia Thales eSecurity support desk is closed from 2pm on 15th February until Tuesday 20th February

For General Enquiries

If your question is a general enquiry, not related to hardware or software, you can email our Customer Services team at:

Thales Vormetric Product Line Support

Technical Support (USA)

To contact a technical support engineer, call:
US Toll Free: (877) 267-3247

International Support
For technical support from outside the United States, call:
San Jose, CA: +1 (408) 837-4934
United Kingdom: +44 1538 542040
Hong Kong: +852 5808 4629
Australia: +61 2 8294 6794

Americas - Thales payShield, nShield or other product support

Thales e-Security Inc.

900 South Pine Island Road, Suite 710
Plantation, Florida, 33324
+1 800-521-6261
+1 954-888-6277

Hours: Monday-Friday 9:00AM-9:00PM

Time Zone: Eastern Standard Time (EST) UTC-5 hrs

Europe , Middle East, Africa - Thales payShield, nShield or other product support

Thales UK Ltd.

1 Station Square, Cambridge, CB1 2GA

+44 (0) 1223 723666
Hours: Monday-Friday 8:30AM-5:00PM

Time Zone: Greenwich Mean Time (GMT) UTC and British Summer Time (BST) UTC+1 hr

Asia and the Pacific - Thales payShield, nShield or other product support

Thales Transport & Security (Hong Kong) Ltd.

Units 4101, 41/F, 248 Queen's Road East, Wanchai, Hong Kong, PRC

Asia: +852 2132 99 66

Australia: +1 800 81 00 55

NZ/Pac Islands: +61 3 8630 4785

Hours: Asia: Monday-Friday 9:00AM-5:00PM,
Time Zone: Hong Kong Time (HKT) UTC+8 hrs
Australia/NZ/Pac Islands: Monday-Friday 8:00AM-5:00PM
Australian Eastern Standard Time (AEST) UTC+10 hrs

Watch our interactive demo Explore
Schedule a live demo Schedule
Get in contact with a specialist Contact us