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Customer Support

When the unthinkable happens – your Thales equipment malfunctions or breaks – the first thing you think about is the risk to your mission critical systems. The second thing you think about is how quickly can you fix or replace it – and at what cost. Let Thales put your mind – and your organization’s bottom line – at ease. Our customer support programs help ensure that your Thales products never stop protecting your high value, sensitive data. Moreover, our service programs give you a significant cost advantage over traditional equipment repair and replacement options.

Data protection solutions and services demand high availability. That’s why our customer support programs are designed for fast response to your service requests – and more importantly, fast turnaround times for product replacement. Thales has developed a range of flexible, comprehensive customer support plans with different options to fit your needs.

Thales understands that one size does not fit all when it comes to our customers’ requirements for customer support. That’s why we offer several levels of customer support plans to meet our customers’ individual needs. And, all plans include anytime online access to the Thales technical Knowledge Base portal.